Contact Representative

The 0962 series, Contact Representative, covers the front line of public service: answering questions by phone, in person or in writing about benefits, taxes and accounts, explaining what the rules require, resolving problems and updating records. Recent employers have included the Social Security Administration, the Internal Revenue Service and the Bureau of Trust Funds Administration, the Interior Department office that manages trust accounts for American Indian tribes and individuals.

Recent listings have included contact representatives, a lead contact representative and a contact representative serving as a customer service representative.

Applying tip: these jobs are often open to the public at the entry grades, and education can substitute for experience at the lowest levels, so they are one of the more accessible ways into federal work. Announcements rate customer service, accuracy and the ability to explain complex rules, so give examples with volumes and outcomes. Our entry-level guide covers how to qualify with education.