Summary
The USPS OIG is seeking a highly qualified applicant to fill our Analytics Experience and Governance Manager position within the Research and Insights Solution Center (RISC), Analytics Operations and Governance Directorate located in Arlington, Virginia. Bring your skills and voice to our team!
Duties
The Analytics Experience and Governance Manager is responsible for leading the strategic implementation and administration of data governance, AI governance, data literacy, and customer/user experience (CX/UX) initiatives across the USPS OIG. The manager establishes frameworks that ensure data integrity, responsible AI usage, and intuitive digital interfaces while advancing data literacy across the workforce. The manager supervises the activities of staff engaging in governance implementation, administration, interface design, literacy training, and analytics support. Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the particular knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on 09/01/2026 will be considered. The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience. This position is being advertised at the Manager Band level, equivalent to a GS-14. The salary range for this position is $150,610.00 - $193,790.00. The salary figures include locality pay. Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations. Responsibilities include the day-to-day management of work; collaborating with superiors, peers, subordinates, and external stakeholders to assure effective data governance, ethical AI deployment, intuitive user interface design, and agency-wide data literacy; and otherwise ensuring continuous progress toward stated goals. Provides authoritative advisory on enterprise data governance frameworks, data stewardship models, data lifecycle management, and privacy compliance standards. Establishes and enforces AI governance policies, ethical standards, risk management protocols, and oversight mechanisms for machine learning models and automated decision systems. Oversees the design, evaluation, and optimization of user interfaces (UI) and user/customer experiences (CX/UX) for internal data portals, analytics platforms, and public-facing systems. Leads agency-wide data literacy programs, developing training curricula, competency frameworks, and learning pathways to elevate data fluency across technical and non-technical staff. Coordinates with technical teams to ensure baseline data analytics systems, relational databases, data architectures, and reporting pipelines align with governance and usability standards. Identifies opportunities to streamline business processes by integrating data governance, ethical AI tools, and human-centered design principles across OIG components. Demonstrates extensive abilities to interact with customers, end-users, and leadership to elicit, understand, incorporate, and document business rules, usability requirements, and governance controls.
Education
Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: https://www.ed.gov/laws-and-policy/higher-education-laws-and-policy/college-accreditation. Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
How you will be evaluated
The Human Resources Office will review your resume and supporting documentation to ensure that you meet the minimum qualifications required for this position. You will no longer be considered for this position if you: Receive a zero (0) rating on any evaluation factor Fail to attach all required documentation Submit a resume that exceeds the two-page limit If your application materials indicate that you are not minimally-qualified for this position If you fail to qualify on the interview Only the top-rated candidates will be referred to a review official or the selecting official for further consideration. Top-rated applicants may be required to participate in an interview. Your rating may be further adjusted or rated as ineligible by the review official or the selecting official based on your interview performance. Once all applicant scores are finalized, the selecting official will make a final decision. NOTE: If you receive a zero (0) rating on any evaluation factor or on the interview, you will be considered NOT MINIMALLY QUALIFIED for the position and rated ineligible. Applicants for this position may be interviewed one or more times as part of the hiring process. During interviews, applicants may not use any AI tool or virtual assistant (such as ChatGPT) to help them answer questions, except for accessibility tools used as part of a reasonable accommodation. Applicants who fail to follow these rules will be disqualified from the hiring process.