Summary
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply. To learn more about SSA, click the links below: Careers with SSA The United States Social Security Administration my Social Security | SSA
Duties
Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Click this link to Watch What Customer Service Teleservice Representatives do! Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility. As a Customer Service Representative, you must be knowledgeable about Social Security programs and be able to explain complex concepts to members of the public who contact the agency. If selected, you will be given extensive training to prepare you to perform the position. Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs. This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed. Cut-Off Dates to receive applications will be used for this announcement. First Cut-Off Date: August 5, 2026 Second Cut-Off Date: August 26, 2026 Third Cut-Off Date: September 13, 2026 Closing Date: September 30, 2026.
Education
SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services. GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.). GS-6/7: Substitution of education is not applicable at these grade levels. COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements. GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements. Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13024394