Summary
Creditable Service for Annual Leave Accrual and Public Service Loan Forgiveness Program are available. This position is in the Office of Public Affairs and Training (OPAT), Food Safety Education Staff (FSES). The primary mission is to effectively communicate with the public and internal audiences about food safety issues and FSIS programs; to increase citizen participation and behavior changes regarding food safety; and to implement FSIS' mission to reduce the risk of foodborne illness.
Duties
Communicate professionally and effectively with consumers and others regarding meat, poultry, and egg product storage, handling, safety, labeling, and other areas related to FSIS’s mission.
Serve a variety of specialized publics with diverse needs and characteristics, focusing on wholesomeness, food safety, storage, nutrition, and labeling.
Provide information and resources to customers, using sound judgment to tailor responses to each customer’s unique needs, state of mind, and types of questions.
Utilize previously cleared language and Knowledge Articles (KAs) in knowledge management software (e.g., Salesforce) to ensure responses are timely, accurate, consistent, and in plain language.
Stay adaptable to changes in tools and methods, actively participate in training, and help capture and report hotline metrics.
Assess and streamline efficiency and effectiveness of Hotline operations, appraise methods and techniques against metrics, and recommend improvements.
Identify knowledge gaps, collaborate with senior staff and Salesforce Points of Contact (POCs) to draft, establish, and update KAs, ensuring new or missing information is clearly identified.
Resolve calls about these subjects, track consumer trends, and ensure the team is trained and prepared for evolving inquiries.
Recommend methods for promoting the Hotline to target audiences, assist in developing outreach to media outlets and platforms, and act as liaison with food science professionals.
Take on additional tasks assigned to support the overall mission and effectiveness of the Food Safety Education Staff and Hotline.
Education
Education may be substituted for experience at the GS-09 and GS-11 level, as defined above in the qualifications section. There is no minimum education requirement for this position.
How you will be evaluated
Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures and USDA policy using category rating. Applicants who meet basic minimum qualifications will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veterans. Category placement will be determined based on applicants' quality of experience and the extent to which they possess the following knowledge, skills, and abilities (KSA) or competencies: Customer Service Oral Communication Written Communication Attention to Detail Technical Competence Problem Solving Learning Technology Application Flexibility Integrity/Honesty Interpersonal Skills Self-Management Stress Tolerance Teamwork Decision Making Reading Comprehension Reasoning Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) your resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position. Those determined to be in the best qualified category will be referred to the selecting official for consideration. NOTE: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to and including removal from the Federal service. Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply" button to the right. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13083637