Summary
This position is located in Mission Support, Human Capital, Human Capital Operations, Benefits & Retirement section. The position is responsible for serving as either a Benefits Specialist or Retirement Specialist and provides expert guidance on retirement and benefits matters, addresses complex inquiries, and ensures compliance with applicable laws, regulations, and policies.
Duties
This Human Resources Specialist (Retirement and Benefits) position is located in HC-Operations Division, Office of Benefits and Retirement section, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Researches and analyzes retirement and benefits laws, regulations, OPM guidance, and agency policy to address congressional inquiries, employee and management inquiries, and complex escalated issues. Identifies Federal Erroneous Retirement Coverage Corrections Act errors and recommends or supports appropriate corrective action. Serves as a retirement counselor for employees with complex retirement and benefits issues, including Federal Air Marshals, criminal investigators, executives, and other employees with special or complex retirement coverage. Processes and reviews retirement and benefits transactions, including retirement applications, disability retirement applications, retirement estimates, civilian service credit deposits, military service deposits, and related benefits actions. Researches and resolves complex escalated benefits and retirement cases, including complex military buy-back, service credit, retirement coverage, and entitlement issues. Please note: The duties are listed at the full performance level SV-I band (GS-13).
Requirements
You must possess U.S. Citizenship or be a U.S. National. You must have reached the minimum age (18) at the time of application. You must complete a favorable Background Investigation (BI). Selective Service registration is required. You must obtain and maintain a Secret clearance level. Situational telework may be permitted in accordance with departmental policy. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Education
For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses from an accredited college or university, which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. The information must be provided with the application by the closing date of the announcement. If selected, the applicant must supply a transcript or certification of degree.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. You may preview the questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/13035635