Summary
The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the National Museum of African American History and Culture (NMAAHC). The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture. More than one selection may be made from this announcement.
Duties
The IT Specialist (Sys Admin) is responsible for installing, configuring, troubleshooting, and maintaining hardware and software to ensure the availability and functionality of the Museum's IT systems. In this position, you will: Support and maintain the Museum's systems consisting of network, hardware, software applications, technology services and devices. Using the System Development Lifecycle Process, plan for the acquisition, installation, and support of new systems or modifications to systems. Provide customer service and technical assistance to customers on computer and other IT related programs. Provide guidance and training to authorized individuals who have access to the Museum's Information Technology (IT) systems. Serve as COTR for assigned contracts. Evaluate contractor performance, service levels, acceptance of service and products. Prepare acquisition materials including but not limited to statements of work (SOWS), sole source justifications, cost estimates, and other documentation in support of acquisition requests for services. Conduct studies or analysis on existing and new systems that encompass one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.). Work to identify operational improvements, and ways on developing and maintaining the enterprise architecture.
Requirements
Conditions of Employment Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions on OPM website.
Education
This position has no basic education requirement.
How you will be evaluated
Applicants for this position may be evaluated in multiple stages. The first stage is an evaluation of your responses to the online multiple-choice questions that assess your experience, education, and/or training for the job-related competencies below: Knowledge, skill & exp. in installing, configuring, troubleshooting, testing & maintaining hardware & software to IT systems. Knowledge & exp. in selecting and using rules, regulations & procedures for lifecycle processes. Knowledge & exp. in rules, regulations and procedures related to Federal Contracting & providing oversight to outside vendors. Knowledge & exp. with assisting in the study & analysis of one or more areas of IT (security, applications, LAN/WAN, customer support, audio/video, etc.). Knowledge & exp. with assisting with mgmt. of IT property. Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria: Best Category - Meets the minimum qualification requirements and excels in most of the job related competencies above. Better Category - Meets the minimum qualification requirements and satisfies most of the job related competencies above. Good Category - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree. This category rating process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position. Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed. You may preview questions for this vacancy.