Summary
See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $106,437 - $138,370 Columbus, OH: $111,065- $144,386 Dayton, OH: $110,401- $143,523 Fort Belvoir, VA: $121,785- $158,322 New Cumberland, PA: $121,785- $158,322 Ogden, UT: $106,437 - $138,370 Philadelphia, PA: $117,284- $152,471 Richmond, VA: $111,183- $144,540
Duties
Serves as an analyst and advisor to the Enterprise Business Systems (EBS) Portfolio Manager on the evaluation and improvement of programs, operations, and enterprise resource planning (ERP) applications operating on the SAP platform.
Utilizes enterprise reporting tools, including ServiceNow and project management dashboard solutions, to extract, synthesize, and monitor workload metrics...
...lifecycle ticket-resolution trends, and portfolio key performance indicators (KPIs) in support of continuous process improvement.
Analyzes program and operational performance to identify trends, deficiencies, risks, and opportunities to improve EBS portfolio performance and service delivery.
Executes projects of special interest to the PEO and the Director, DLA Information Operations, and manages special programs on internal organizational issues focusing on continuously improving and monitoring the complex management programs assigned.
Serves as a Project Manager, researcher, and expert advisor on special studies crossing PEO functional areas or across a single PEO portfolio, including studies requiring timely analysis, coordination, and recommendations for leadership decision.
Recommends new methods and procedures to enhance the efficiency of operations within the PEO; plans and schedules projects; organizes materials; analyzes and coordinates as appropriate.
Develops process maps, standard operating procedures, management controls, and performance measures to support and sustain approved process improvements.
Leads and supports continuous process-improvement efforts by assessing current-state business processes; identifying root causes of delays, rework, inefficiencies, and performance gaps; developing and evaluating improvement alternatives...
...and recommending or implementing streamlined processes, controls, and performance measures.
Develops final reports and recommendations on a variety of management issues involving a variety of functional business communities and portfolio stakeholders.
Tracks and reconciles portfolio financials, monitoring allocation, commitment, and obligation data across PEO programs to ensure adequate funding for operational and development initiatives.
Serves as a liaison for portfolio contract actions, tracking acquisition milestones, deliverable deadlines, contract periods of performance, and interorganizational support agreements to prevent gaps in service and identify potential execution risks.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
How you will be evaluated
The assessments for this job will measure the following Competencies: FSA Behavioral Index Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience FSA Situation Inventory Accountability Interpersonal Skills Problem Solving Occupational Interaction Assessment Accountability Attention to Detail Customer Service Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Self-management Stress Tolerance Teamwork Occupational Judgement Assessment Decision Making Occupational Reading Assessment Reading Comprehension Occupational Reasoning Assessment Reasoning Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through a Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating.