Summary
This position is located in the Veterans Benefits Administration, Fiduciary Hub at the Lincoln Regional Office. The Management Analyst is primarily responsible for providing overall advice and assistance to the Fiduciary Hub Manager (FHM), Assistant Fiduciary Hub Manager (AFHM), and Fiduciary Hub (HUB) staff on the objectives, goals, effectiveness and efficiency of the Fiduciary Hub programs and operations.
Duties
Specific duties include: Conducts a general review of division accomplishments and goals. Develops, analyzes, evaluates, advises on and improves the effectiveness of work methods and procedures, and reports findings to management. Performs studies and analysis of management functions to improve the management of the organization, budget, staffing, and day-to-day operations. Recommends solutions on inter-team issues and matters with external factors. Provides support to Division management on significant issues that include policies, division goals and objectives, and internal controls. Serves as the Internal Control Coordinator (Systematic Analysis of Operations and Management Control Plan) and is responsible for compiling and tracking the Management Control Plan. Facilitates organization planning and oversees publication of policies and procedures. Serves as a representative for VA, state, and other agencies in task force and board assignments. Uses a wide range of qualitative and quantitative methods to assess management processes and procedures. Prepares performance, workload, and other reports for review at all levels. Conducts non-financial internal audits to determine division compliance with policies and regulations, and to evaluate effectiveness of program administration. Utilizes Microsoft software and other applications to prepare documents, spreadsheets, databases, presentations, and other output for Fiduciary Hub Manager. Assists with actions with new employees as well as employees leaving the agency or moving divisions (creation or deletion of accounts, facilitating systems access for multiple systems- many of which require individual tickets, removing systems access, etc.) Coordination of out-based employee needed HR support to include PIV cards, some hiring duties as needed. Administration duties such as travel vouchers processing as well as back-up timekeeping duties. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-9/11. Work Schedule: Fulltime, Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Yes Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management Analyst; PD41071A and PD41070A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required.
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following general competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Additionally, you will be assessed on the following technical competencies (knowledge, skills, abilities, and other characteristics): Technical Competence - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); Makes clear and Convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately. Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty. Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.