Summary
See below for important information regarding this job.
Duties
Analyzes logistics, supply-chain, and customer-support processes to improve efficiency and customer satisfaction.
Applies APEX/Continuous Process Improvement (CPI) tools to lead process-improvement events, studies, and corrective actions.
Analyzes supply requirements, operational data, performance measures, and customer feedback to develop management recommendations.
Coordinates with internal and external customers to resolve order, support, and material-related issues.
Conducts program and customer-service reviews; develops process maps, metrics, guidance, and procedures to improve operations.
Supports Risk Management and Internal Controls activities, including audit readiness, internal-control testing, risk mitigation, and corrective actions.
Prepares briefings, reports, analyses, and recommendations; represents the organization in cross-functional process-improvement meetings.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
How you will be evaluated
The assessments for this job will measure the following Competencies: Accountability Attention to Detail Customer Service Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Self-Management Stress Tolerance Teamwork Decision Making Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.