Summary
This position is assigned to the Global Support Strategy Branch (GSS), Post Analysis and Support Division, Office of the Executive Director, Bureau of Consular Affairs (CA/EX/PAS). GSS administers the Global Support Strategy (GSS), a multi-billion dollar, multiple award contract program that provides a variety of non-inherently governmental services in support of the Department's worldwide visa operations, including appointment services and fee collection.
Duties
Leads the team effort in briefing CA stakeholders and CA leadership on GSS activities and programs such as, changes in program priorities, new requirements, and volatility in service demand.
Collaborates with GA Contracting Officers in support of contractual actions, renewals, re-competitions, or modifications, ensuring that CA interests are represented
Develops qualitative and quantitative assessment methods and techniques to ensure that the program is customer driven, innovative, administered transparently, and operating with optimal efficiency.
Conducts observations and provides recommendations to improve quality and consistency of data housed in Department systems, and particularly how the program team enters data into CA databases.
Liaises with GSS analysts and contracting professionals to ensure GSS contractors comply with all security, legal, and operational requirements that are particular to the locations in which GSS operations are conducted.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review by subject matter experts will be conducted for the top qualified candidates based on the combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment (Non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is a measure of the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Skill in analyzing data to evaluate process efficiencies and/or recommend operational improvements. Ability to successfully complete deadlines under pressure while handling multiple assignments. Ability to review and synthesize data, and draw conclusions. Knowledge applying analytical research approaches and techniques to develop short- and long-term solutions. Ability to communicate effectively orally. Resume review: Subject matter experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience. Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened.). If meeting basic qualifications through education only or a combination of education and experience, applicants will not be referred to the SME panel but will be reviewed by the HR Specialist for referral. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.