Summary
As a Stakeholder Connections Branch Chief, you will oversee the Acquisition Solutions Development (ASD)-wide customer engagement strategy and work closely with directors across the Portfolio to manage customer engagement and business development initiatives. Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development (ASD). We are currently filling one vacancy, but additional vacancies may be filled as needed.
Duties
Oversees and manages ASD-wide customer engagement strategy, initiatives, and programs. Ensures customer engagement initiatives and programs across ASD to maximize effectiveness and minimize operational redundancies. Assesses and influences the direction of the ASD customer relationship focus. Collaborates with ASD business line representatives to develop and implement strategies and tools that help ASD use customer insights to enhance business development and customer engagement planning, activities, and customer service delivery. Researches unique customer needs matches these needs to ASD products and services, and directs precision marketing efforts to present the best possible solutions to targeted customers. Works with the communications team to develop customer awareness of the value of ASD products and services through website enhancement, customer friendly language, and high quality customer service. Improves return-on-investment for customer engagement activities to accomplish program objectives in a cost-effective manner. Manages customer engagement branch staff members' performance by helping to set annual goals, monitoring progress on day-to-day responsibilities, providing feedback on documents and presentations, and evaluating performance. Works closely with senior federal managers at agencies to promote increased customer use of ASD products and services and measures customer satisfaction with the customer experience.
Requirements
If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Serve a one year supervisory or managerial probationary period, if required
How you will be evaluated
A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses. Ability to work with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Knowledge to develop metrics and establish benchmarks for advanced business development and projects. Skill in interpreting and conveying information on ASD products and services to industry or customer audiences. Ability to supervise and develop professional staff with performance management, staffing, and conflict resolution. Knowledge of analytical methods used in government and business to determine business requirements, assess business development opportunities, and define current and future business environments. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy.