Summary
This position is located in the Bureau of Human Resources, National Foreign Affairs Training Center, Diplomatic Tradecraft and Emerging Technology Directorate, Consular Training Division, Domestic Passport Training (HR/NFATC/DTET/CON). The Domestic Passport Training Branch designs, plans, coordinates, and delivers standardized training for CA/PPT field and headquarters personnel covering passport adjudication, citizenship, leadership and management topics for the United States.
Duties
Conducts ongoing assessment of the Bureau of Consular Affairs, Passport Services Directorate's (CA/PPT) training and employee development programs and operations.
Provides information and essential feedback to management, co-workers, and subordinates with regard to the effectiveness and efficiency of PPT training programs and activities.
Plans, develops, implements, evaluates, and improves programs, systems, processes, and procedures in order to enhance the services provided by Domestic Passport Training and ensure that the training needs of the Passport Services Directorate are met.
Analyzes survey data, including feedback and suggestions submitted by customers, and provides recommendations for changes/ improvements.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of applicants found to be among the top qualified candidates based on assessment scores. Resumes longer than two pages will be deemed ineligible and will not be considered further. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the Supervisory assessment will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. Your qualifications will be evaluated on the following competencies: Ability to monitor and evaluate training programs. Ability to use a wide range of qualitative and/or quantitative methods to analyze, assess, and improve program effectiveness. Ability to develop guidelines, procedures, and instructions concerning training programs and processes. Ability to interact effectively with others. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. You may preview questions for this vacancy.