Summary
The Veterans Affairs Northern California Health Care System (VANCHCS) is a Level 1b facility and ranks as complex system in the VA serving the VA Sierra Pacific Network. The VANCHCS offer a full range of comprehensive health care services including Dentistry, Geriatrics and Extended Care, Imaging, Medicine Services, Mental Health Services, Pathology and Laboratory Medicine Service, Primary Care, Radiation Oncology, Rehabilitation Services, Specialty Services, and Surgery.
Duties
Ability to evaluate and make recommendations for improvement for both individuals and work units. Provide direct and indirect supervision of staff, including communication of performance standards, conducting performance evaluations, counseling employees, recommending performance awards, initiating disciplinary actions when necessary. Responsible for interviewing and hiring new employees. Ability to monitor Health Administrative programs and ensure they remain in compliance with applicable laws, regulations, policies and procedures. Provide customers and visitors with information and assist them with interpreting policies, procedures and/or regulations. Review and draft responses to congressional inquiries and patient complaints and responses in the allotted time. Communicate information to management regarding effective evaluation of assigned programs, operations, and milestones. Conduct reviews of Call Center functions and effectiveness of assigned programs to ensure timely access to care for patients. Maintain security and/or confidentiality of records or files. Use a variety of computer software such as Microsoft Excel, Word, PowerPoint, and Microsoft Access, etc. Analyze how the Referral Coordination Team's functions support the broader VA mission by reviewing program goals, performance metrics, and regulatory requirements, then adjusting staffing, procedures, or communication plans to maintain alignment with organizational priorities. Deliver concise operational briefings to supervisors and clinical partners and leadership regarding staffing levels and performance metrics. Review and analyze Referral Coordination metrics. Ensure the facility is meeting national performance measures. Knowledge of working with Cisco Unified Call Center telephone system or similar software. Work Schedule: Monday - Friday; 7:00pm - 3:30pm Telework: This position may be authorized for Ad-hoc telework. Ad-hoc Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD01817-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.