Summary
This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is remote. IMPORTANT-PLEASE READ BEFORE APPLYING: To meet the minimum eligibility requirements, applicants must be current, permanent employees of the MST Division or CTAP-eligible.
Duties
As a Veterans Service Representative in the Military Sexual Trauma (MST) Operations Center, the incumbent is responsible for processing and authorizing claims for VA benefits and works as a member of one of the MST teams. Primary responsibilities include serving as the authorizer for claims; explaining benefit programs and entitlement criteria; conducting interviews and hearings; identifying issues, gathering relevant evidence, and adjudicating disability claims; inputting data necessary to generate the disability award and notification letter to veterans and claimants and their representatives describing the decision and the reason for it into various electronic data processing (EDP) systems; providing guidance on interpreting laws, regulations, and guidance; and, as required, serving as an advocate for veterans and their families. Additional tasks include: Make determinations as to the eligibility for the type of benefit sought, to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship Request examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs Prepare and release correspondence for use by other federal, state and local agencies Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence. Adjudicate award actions for compensation benefits to include release of retroactive, suspended, resumed, or terminated awards. - Authorizes, reviews, and approves the pending award action for technical accuracy, clarity, and thoroughness. Prepares Statements of the Case for authorization appeals. Prepares administrative decisions relating to Character of Discharge (COD), contested claims, line of duty, administrative error, etc. Mentors and develops Veteran Service Representative (VSR) Trainees Promotion Potential: None Work Schedule: Full-time, Monday-Friday 8:00 am - 4:30 pm Remote: Yes Position Description/PD#: Veterans Service Representative Authorizer GS-11: 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Salary: The salary range indicated in this announcement reflects the 2026 "Rest of US" Pay table. The actual salary range will be based on the applicable locality pay for the actual duty location. View the OPM 2026 Locality Pay Tables for more information.
Requirements
Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Required to attend an 8-week training session, which may require travel. VSR Skill Certification required at the GS-10 level Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Additional Competencies to be assessed: Knowledge of Federal, State, and Local laws, regulations, policies, guides, procedures, and judicial determinations applicable to Veterans Benefits Programs or similar programs. Uses computers, software applications, databases, and automated systems to accomplish work. Effectively expresses information to multiple audiences through clear dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Helps others learn; identifies training needs; provides constructive reinforcement; coaches others on how to perform tasks; acts as a mentor. Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13088932 Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to, responses to the knowledge, skills, and abilities; completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.