Summary
You will serve as a Human Resources Specialist (MILITARY) in the Exceptional Family Member (EFM) Branch of NAVY PERSONNEL COMMAND, Millington, TN. Before applying, you're encouraged to learn more about federal human resources careers by visiting the HR Career Compass at: www.OPM.gov/HRCareerCompass.
Duties
You will advise and make informed judgments on and resolve moderately complex, non-controversial and or procedural issues.
You will serve as a case manager, advisor, advocate and subject matter expert for the Exceptional Family Member Program (EFMP).
You will provide appropriate service and advice for the Service member and family to reach the optimum level of wellness, self-management and functional capability.
You will confirm appropriate providers and facilities throughout the continuum of services are available to the enrolled EFMP member while trying to obtain optimum value for the Service member, their enrolled EFMP family member.
You will prepare and maintain case files in the appropriate EFMP case management system and tracks specific cases as assigned.
You will handle sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure.
Education
In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.
How you will be evaluated
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: PROBLEM SOLVING MILITARY DEVELOPING OTHERS COMPUTER LITERACY CUSTOMER SERVICE This recruitment will utilize the following technical assessment tools: USA Hire, Structured Resume Review. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.