Summary
Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in the Fall River Field Office, 400 North Main Street, Fall River, MA. TOUR OF DUTY: Flextime | Full-time | Part-time (up to 40 hours per week) | No alternate work schedules will be allowed. TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent
Duties
The Lead Customer Service Representative provides technical assistance and guidance to CSRs in handling inquiries and other requests from the public. Ensures uniform and proper application of Social Security laws, regulations, policies and procedures and assists supervisor/management officials in carrying out the work of the unit.
Education
There is no substitution of education for experience at this grade level.
How you will be evaluated
The following knowledge, skills, and abilities are necessary to perform the duties of the position: Knowledge of SSA programs, rules, laws, regulations and post-entitlement processes. Ability to lead and motivate others. Ability to analyze and research issues to resolve workflow problems, errors or discrepancies. Ability to communicate orally. Ability to communicate in writing. Ability to use online technology and automation tools. Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13089810