Summary
This position is located within the Office of Information & Technology (OIT), End User Services (EUS), District Operations, at Veterans Administration duty location within the U.S. The incumbent serves as a primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issues and IT project under development or planned for the serviced organization(s).
Duties
Major Duties: Participate in decision-making processes and recommend ways IT can contribute to organizational success. Administer information systems security program and implements information systems security procedures. Provide leadership in implementing, evaluating, and improving processes in the standardization of IT systems. Provide oversight of the operation of an information technology unit that includes multiple IT disciplines. Plan and implement national Information Technology Programs. Plan work, keeps supervisor informed of issues or controversies that arise unexpectedly, and recommends solutions to issues. Develop and implement metrics for the evaluation of IT effectiveness and efficiency. Monitor customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Conduct trend analyses to identify areas where additional training and assistance is needed, and initiate appropriate action. Make recommendations on changes in organizational structure. Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission. Coordinate installation of applications such as commercial of the shelf software, and business specific software. Provide technical expertise for the resolution of IT related problems. Evaluate a wide range of information systems. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 803 - Program Support Manager 805 - IT Program Auditor 411 - Technical Support Specialist For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday, 8:00 am - 4:30 pm. Tour of duty may be subject to change based on organizational needs. Travel Required: Up to 25% travel may be required, as needed, for this position. Financial Disclosure Report: No. Designated Drug Testing Position: Not applicable Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist / 17042A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is primarily sedentary, although some slight physical effort may be required. Working Conditions: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risk or discomforts that require normal safety precautions.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no substitution of education for experience at the grade level(s) of this announcement.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.